Credit Union of British Columbia:

The following profile displays the logic used to determine client needs, remedial action and cost saving improvements. Today, this site is the largest interactive health portal on the web and is used as a corporate health and wellness program in over 86 businesses.

Inefficiency Remedial Action Cost Saving/Improvement
Annual increases in pharmaceutical costs for mental-health-related employee illnesses. A multimedia interactive stress-management training program was installed, accessible 24/7 to employees and family members. This initiative began in February 2006, with ROI analysis to be conducted in six months' time.
Health status of employee population was unknown. A web-deployed disease prediction model called "Know Your Number" was outsourced and installed to predict disease and avoidable illness. Remedial action programs were developed. This initiative began in February 2006, with ROI analysis to be conducted in six months' time.
Employee population's ability to access health education programs was limited, particularly in rural locations. Online micro video lectures were created that are accessible to employees and family members 24/7. This initiative began in February 2006, with ROI analysis to be conducted in six months' time.
Employees had limited access to health-care professionals

An evening tele-workshop program was developed featuring lectures by health-care professionals and open forums for Q&A. Registration was completely automated to accommodate 500 people. A database of registrants was created through an email program.

 Not yet determined.
Employees had no knowledge of their health records.

Personal health archives have been created to keep health records online, with encrypted passwords for security and privacy. An online health records database was developed and launched from the corporate website with fire walls.

 Not yet determined.
Low knowledge levels of the impact of stress. Employees lacked an understanding of how to combat stress and the essential tools they needed to build stress resiliency.

Created a multimedia interactive program on how stress impacts your body from a physiological perspective and how lifestyle changes can improve your overall stress level. Anatomy models were created and deployed on the web to depict how body systems work.

 Not yet determined.
With more than 6,000 employees, it was difficult to offer training programs on how to use the wellness program. A multimedia program was developed with an online audio tutorial. Increased ease of use.