Client Profiles

Since 1999, Smart Web Tools has built a reputation with satisfied clients who depend on us to ensure they utilize up-to-date Web-based technologies. The following case histories provide an overview of our completed projects.









  





Client List


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Client Testimonials


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Credit Union of British Columbia:

Client Profile:  A credit union with 128 branch locations and over 6,000 employees within the province of B.C.

Client Needs: Due to rising health-care costs, the credit union decided to implement a wellness program for all 6,000 employees. But the cost of deploying a traditional in-house wellness program was prohibitive due to the company's multiple locations. Smart Web Tools designed a Web-deployed employee wellness program featuring 17 interactive health tools, such as teleconference workshops, emailing questions to an expert, multimedia interactive workshops, micro video lectures, a health-records database, health-risk assessments and a calorie/nutrition counter.

Smart Web Solutions: The Web-deployed program reaches 128 branches, with interactive online education programs to improve employee health and reduce health-care costs. For a full case history, read more...

link to site





Alive Publishing Group:
Client Profile: A publisher and distributor of books, magazines and home study courses, with clients spread over three continents.

Client Needs: In the 1990s, Alive did not embrace computer technology and, by the year 2002, was losing its competitive edge. In 2002, Smart Web Tools studied the company's workflow and designed an entire restructuring program to increase operational efficiencies.

Smart Web Solutions: We successfully automated Alive's entire workflow utilizing online cataloguing, shopping carts, credit checks and customer education programs, resulting in savings of more than $150,000 in the first year. For a full case history, read more...

link to site

Since this site was built, the client has made graphic and visual changes from the original design.  




Glenna Turnbull Photography

Client Profile: A photographer specializing in weddings, entertainment, portraits, nature and events.

Client Needs: The client wanted a design that would showcase her work in a stylish and functional layout.

Smart Web Solutions: This Flash site was designed to flow around the various categories so that the images could be quickly accessed through a fun and interactive layout.

link to site





Juice Inc.

Client Profile: Juice creates business results by equipping managers and leaders to become more skilled at the conversations they have with employees and customers.

Client Needs: The client wanted more marketing visibility through video and design, along with the ability to control the content of the site.

Smart Web Solutions: A content management system was implemented, along with video clips of various speaking coaches, and client testimonials.

Link to site





Pro-Tech Seal Manufacturing Inc.:

Client Profile: Pro-Tech Seal Manufacturing, is one of Canada's largest suppliers of rust-protection coating and anti-theft marking insurance. More than 400 dealers across Canada run their programs. Pro-Tech Seal products were first introduced to the automobile dealer network in 1986.

Client Needs: A customized integrated software solution that would automate their business processes. With more than 4,000 annual contracts faxed and mailed into Pro-Tech Seal's office, it was taking three full-time data entry operators to enter this information into their Windows-based Java application. Given the amount of time this took and the high margin of errors that were occurring, they needed to reduce paper forms with an online contract submitted securely from their website into their database.

Smart Web Solutions:
  • Built a Web-based application for dealers to enter contract information online and integrated the current Java application's databases into the new Web-based system.
  • Developed an adjoining application from Access to Java and integrated this new application into the Web-based application for the contracts.
  • Conducted a network audit to review all software and hardware and made recommendations based on Pro-Tech's business needs.
  • Purchased and implemented a Windows 2003 server with off-site backups and corporate anti-virus solutions, upgraded all PCs and migrated AccPac for DOS from a Linux operating system to Windows.

link to site

Smart Web Tools did not complete Web design and takes credit for software development only.  




Dramashare:

Client Profile:  A company that provides a library of drama scripts to churches across the United States and Canada. The company has over 8,000 scripts, DVDs and books as part of their product offering.

Client Needs: All client orders were faxed, phoned in or emailed in no particular format. All orders were processed manually using a credit-card machine. Once an order was processed, scripts were sent via mail, fax or email.

Smart Web Solutions:
  • Built an online inventory program using PHP and MySQL accessible to all clients via the Dramashare website.
  • Created a secure area for members to access all scripts online in PDF format.
  • Connected shopping carts to a payment gateway to automate the authorization of online purchases.
  • Created a listserv for Dramashare to communicate with all clients for regular updates and important announcements.

link to site




CSN Wine and Spirits:

Client Profile: A distinguished high-end wine retailer from Calgary, Alberta, that offers more than 500 different wines from all over the world. This retailer has a distinct brand, with strong customer relationships. In addition to retail sales, clients receive added value through educational programs provided by in-house wine experts.

Client Needs: A Web-based presence equal to the distinct image they had created within their retail store. The website would need three components: enabling viewers to shop; allowing them to view all wines and spec sheets; and providing a multimedia educational section on wine tasting. In addition, they wanted a customizable database that could be expanded as needed. This database had to be shared with the main website, as with the shopping cart.

Smart Web Solutions:
  • Built a high-end website that upheld CSN Wine and Spirits' strong marketing brand.
  • Built an eCommerce solution using X-Cart, connected to the payment gateway (PayPal).
  • Built a database that can be customized by the client and is expandable for new wine products.
  • Connected the database of wines to the main website and shopping cart.
  • Created a section of the site to educate customers about the wine industry.
  • Created a customer loyalty program that rewarded customers who referred their friends.

link to site




Exan Web Health:

Client Profile: Exan has built and owns the proprietary rights to one of the Web's largest interactive health portals, which it sells to businesses as an online corporate health and wellness program accessible by passcode. Since the start of 2006, more than 86 businesses have purchased this Web-based wellness program.

Client Needs: Due to the product's depth of content, initial sales presentations were averaging an hour, allowing only three to four presentations to be made per sales cycle. The client wanted to automate part of the sales process.

Smart Web Solutions: Developed a passcode-entry Web launch pad accessible to all sales personnel. The launch pad provided sales tools to increase sales efficiency and impact. One of the sales tools was a multimedia presentation that toured prospects through the site and reduced the presentation time from 20 minutes to seven. Additionally, the multimedia tour was formatted so that it could be emailed to prospects.

link to site




Pacific Coast Accommodations:

Client Profile: A high-end rental agency that specializes in offering executive housing to traveling executives for short or long-term stays in Canada.

Client Needs: Whenever prospects inquired about a rental property, the company spent considerable time phoning and emailing them photos. The client wanted to reduce the manual flow of information via faxing, emailing and incoming phone calls by having a centralized database of all their properties that could be accessed through their website. They also wanted to create individual passcodes for each property so prospects could view only the properties they were trying to sell them.

Smart Web Solution:
  • Created a backend administration panel to allow the upload of pictures and all property particulars, including size, furnishings, rent, parking, etc.
  • Enabled prospective customers to view all property pictures and details of the property via the homepage of the website.
  • Enabled the client to create their own passcode for each property.
  • Updated their website with a fresh new look and feel.
  • Built a content management system that allowed the client to modify all text themselves.

link to site




Homestay Central:

Client Profile: Homestay Central provides a roster of available accommodations throughout the world for families and students seeking accommodation away from home.

Client Needs: A website that would allow homeowners to enter their property and would enable prospects to pay online, register and view properties. Additionally, an education module was required to support users in the safe and successful use of the home-stay program.

Smart Web Solutions: Developed a user-friendly database on the website that could be accessed by providers and users. An e-commerce shopping cart was installed to receive payments.

link to site




C.H.I.P (Coronary Health Improvement Program):

Client Profile: A doctor who conducts health workshops in the United States, Canada and Australia and has licensed more than 200 other dealers to conduct his workshops at the annual CHIP summit conferences.

Client Needs: Servicing the dealers was presenting challenges in ongoing education and marketing to ensure workshop sales targets were met. Procedures were proving too labour-intensive and expensive.

Smart Web Solutions: Built marketing tools accessible and deployed from the passcode section of the CHIP website. Created a multimedia tutorial to teach each dealer how to use the marketing tools.

link to site




Pine Place Developments:

Client Profile: Home builders who build more than 300 homes per year.

Client Needs: To increase pre-construction sales and reduce the average of 12-23 contacts per homeowner from initial sales deposit to move-in.

Smart Web Solution: Developed a visually appealing website with an online office. The online office allows administrative functions to take place through the company's intranet for both the customer and the employees. This online office includes construction schedules, management meeting, minutes, purchase orders, a delegation tracker, an operations manual and timesheet submissions.

link to site




University of Athabasca:

Client Profile: Based in Alberta, Canada, Athabasca University is an open university that offers a wide range of courses and programs. It delivers distance education to students around the world.

Client Needs: Athabasca University is Canada's leading distance-education and online university. It currently serves about 32,000 students per year. Following a period of rapid growth, which saw student numbers doubling in six-years the university needed to create individualized study packages (tutorials) to meet the demands of a growing student body and staff base.

Smart Web Solution: Developed interactive on-line tutorials which users can watch at their leisure.

link to tutorial